Services & Packages to suit your travel business needs

Today travel industry exists within highly tech-savvy customer base. For travel companies sources of traditional revenue sources are becoming more obscure and now travel companies require an operating model one that is focussed around their customers.

In our pursuit to provide our clients with a meaningful and sustainable customer service model, we have come up with multiple options that our clients can choose from depending upon their business requirements. From Time-based packages to Dedicated-resource packages, we have put in our wide experience in the travel industry to come up with carefully designed packages.

Introduction To Reinventing Travel Customer Service

The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.

One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.

Travel-Tech Customer Support Services Offerings

Voice Support

Inbound Voice Support

Outbound Voice Support

Non-Voice Support

Email and Webchat

Social media chats

Back-office Support

Order Management

Booking & Ticketing Queues

Travel Claim Processing

Billing Support

Helpdesk Support

Technical Support

Firstline & Second line support

Software Support

Service Desk

Server Support

Active Directory Submission & Network Drive Mapping

Tech-Support

Primary troubleshooting

Resolve generic IT issues

Creating level 2 support tickets